Privacy · deleting your data
Delete your data
You can close your account and have what it holds erased. This page says what we hold, how to do it, and what happens next.
- 01
What we hold
A phone number or an email, a name if you added one, the PIN code you set, your saved vehicles and comparisons, the listings, questions, answers and photos you posted, your enquiries and the replies, your conversations with Ustad, and the messages you exchanged with us on WhatsApp or Telegram. The full list, product by product, is on the Privacy page.
- 02
How to do it
Close your account yourself under Account, on the site or in the app: no form and no reason needed. If you cannot sign in, write to [email protected] from the phone number or the email on the account with the words "delete my account", or to our Grievance Officer, Subhadip Mitra, at [email protected] or Truckandbus Technologies Private Limited, 10th Floor, WeWork Latitude, RMZ Latitude Commercial, Hebbal Kempapura, Bangalore 560024 (or call +91 8050505506); we confirm within one working day.
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In the Truckaurbus and Truckaurbus Business apps
One account serves the site and both apps, so closing it in one place closes it everywhere. In the Truckaurbus app: More, then Account, then Close my account; type DELETE and tap Close my account now. In the Truckaurbus Business app: More, then Close my account (it is also on the Your businesses screen); type DELETE and tap Close my account now. What is erased, and what the law makes us keep, is said below.
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What happens
Your account closes at once: you are signed out everywhere, nothing about you is shown to anyone, and we stop messaging you. What we hold is kept locked for the period the law sets for a closed account and then erased for good (the Privacy page, How long we keep it). The enquiries you sent stay with the businesses that received them, without your name and with your number masked on our side; a business that already wrote your number down keeps its own record, so ask it directly if you want that gone.
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What stays
Only what the law makes us keep, for as long as it says: auction bids and settled sales, agreements and their fingerprints, bills, receipts and the payment records behind them. Those records keep the transaction, not your profile.
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Without deleting everything
You can remove any single listing, saved vehicle, question or answer from the site or the app at any time. On our WhatsApp number, STOP stops Ustad replying to you for 30 days, and DELETE MY CHAT erases your conversation with Ustad. In the Truckaurbus Business app, a listing, an offer, a photo or a team member can each be removed the same way.
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If you drive with Nazar Driver or Nazar Driver Lite
Nazar Driver and Nazar Driver Lite have no accounts of their own: your fleet owner adds you on the fleet desk. To have your data removed, ask the owner to remove you, or write to [email protected] from the phone number the owner registered for you. Your phone is unpaired, your name and number come off the fleet's driver list, and no new positions or motion readings are collected. Trips already recorded stay in the fleet's records; our archive keeps them only without your name and number.